Refund Policy

PawStoryHub provides both digital services and physical merchandise. Refund rules differ based on the product type.

A. Digital Services (Non-Refundable)

The following items cannot be refunded under any circumstances:

• Pet story submission

• Photo upload & review

• Booth/listing/display fees

• Any service already processed

Once digital services begin, the cost is irreversible.

B. Physical Products Refund Policy

1. Refund Eligibility

You may request a refund if:

• The item arrives damaged

• The wrong item was delivered

• The product is significantly different from the description

• You cancel before the order ships

2. Not Eligible for Refund

Refunds are NOT available if:

• The item has been used

• The issue is based on personal preference

• The return request is made after 14 days

3. Refund Method

Approved refunds will be returned to the original payment method (PayPal / Stripe / credit card).

4. How to Request a Refund

Email us at:

info@vensurea.com

Please include:

• Order number

• Photos of the issue (if applicable)

• Reason for refund

We respond within 3–5 business days.